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Returns & Refunds Policy

Thanks for shopping at Lettertec Books.

If you are not entirely satisfied with your purchase, we’re here to help.

Change of Mind

If you are a consumer, you have the right to change your mind and cancel the contract for purchase of goods. This right can be exercised up to 7 working days from the date the goods were dispatched.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Items which have been personalised cannot be returned, You can notify us of a change of mind by email and returns can be notified using the contact us form in Clause 6. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

Goods Not As Described or Not of Sufficient Quality

If you are a consumer, you may return any items which are not as described or which do not meet the normal standards of quality expected of items of that type.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

If you have returned an item because you have changed your mind (Clause 1 above) you will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.

If you have returned an item because they are faulty or mis-described (Clause 2 above), we will refund the price of the defective item in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

How To Return Your Item

To return an item to us, please mail it to the following address:

Lettertec,
Springhill House,
Carrigtwohill,
Co. Cork
Republic of Ireland

Contact Us

If you have any questions on how to return your item to us, contact us.